Our contact details

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Name: Vine Importers UK Ltd t/a The Vinehouse UK

Address: Farfield Farm, Westow, YO60 7LS

Phone Number: 07856 710908

E-mail: info@thevinehouse.co.uk

 

The type of personal information we collect

 

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)

Email addresses

Phone Numbers

Website user statistics

 

How we get the personal information and why we have it

 

Most of the personal information we process is provided to us directly by you for one of the following reasons:

General enquiries

Goods bought online, on site or via telephone

Exchanging details in person at trade shows or site visits

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We also receive personal information indirectly, from the following sources in the following scenarios:

If you message us via social media platforms such as Facebook, Twitter Instagram, etc.

 

We use the information that you have given us in order to contact you regarding but not limited to:

Automatic confirmation of goods bought online

Responding to enquires you have sent us

Send out goods to your chosen address

Visiting site at the request of you

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We will not share this information with anyone unless you explicitly ask us to.

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Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent.

You are able to remove your consent at any time. You can do this by contacting info@thevinehouse.co.uk

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How we store your personal information

 

Your information is securely stored on a server which is secured by a third party.

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We keep your personal contact details, addresses for 12 months. We will then dispose your information by deleting this from our server.

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We keep email addresses for 24 months if no contact has been received and dispose of this by deleting your address from our contact’s list.

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Website user statistics are non-identifying. These are automatically deleted from the website analytics server after 12 months rolling.

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Your data protection rights

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Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you

think is inaccurate. You also have the right to ask us to complete information you think is

incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in

certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the

processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of

your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal

information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at info@thevinehouse.co.uk or ring us on 07856 710908 if you wish to make a request.

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How to complain

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If you have any concerns about our use of your personal information, you can make a complaint to us at info@ryedalevineyards.co.uk

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You can also complain to the ICO if you are unhappy with how we have used your data.

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The ICO’s address:

Information Commissioner’s Office

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire,

SK9 5AF

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Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk